Tax Time Special: Bakers Dozen on All Initials until 4/15!

General Order Information

Important Policy Updates You Need to Know!

Please take a few minutes to review the information below so that you are aware of recent policy changes we've made. For your convenience, all revised information has been highlighted in orangePlease do not hesitate to let us know if you have any concerns or questions.

 

Each John Wind design is made to order in our Philadelphia studio. We take pride in producing each piece of jewelry at a high quality, while maintaining the pricing that you love us for. Below you will find our policies that protect the integrity of what we do here.

MINIMUM ORDER REQUIREMENTS:

• Minimum Reorder: $50
• Minimum Item Quantity: 2 pc on all items over $10 wholesale cost
• Items Priced Under $10: 4 pc minimum order quantity (initials styles included, although the letters can be mixed)

SPECIAL or CUSTOM ORDERS:

All special and custom orders require a 50% deposit. Pricing will be confirmed when you place your order, but generally includes a 25% surcharge or 12 pc minimum. **Please note that special order requests cannot be combined with regular orders. Separate shipping charges will apply.

PROMOTIONAL OFFERS:

Limit one promotional offer or discount per order.

PAYMENT TERMS:

We accept Visa, Mastercard, Discover, COD with a 30% deposit. American Express is accepted with a 3% surcharge. Terms are available for established accounts with approved credit. Any check returned by our bank as non-payment is subject to a $40 return check fee. We accept wire transfers from your bank for an additional fee of $50.

CHANGES TO YOUR ORDER?

We will gladly make changes to or cancel your order within 2 days without penalty. After 2 days any cancellations are subject to a 30% restocking fee.

SHIPPING:

We ship orders UPS ground unless otherwise specified. Our shipping charges include outbound insurance and handling. Expedited shipping is available, please call to determine a shipping quote.

ORDER REFUSAL:

If your order is produced and shipment is refused, you will be subject to our restocking fee and responsible for shipping/handling charges incurred.

RETURNS:

Occasionally there is current in line merchandise that you would like to exchange. We will accept exchanges with a 30% restocking fee for current merchandise in saleable condition. Custom/ special orders may not be returned.

DAMAGES:

We will gladly repair or replace damaged merchandise at no charge within 30 days of shipment. Please call 800-573-3308 for a Return Authorization Number.

REPAIRS:

All John Wind Jewelry has a one year warranty. (Shipping not included). Please include proof of purchase with your repair, as well as a stamped and self-addressed mailer for us to send your jewelry back to you (or a credit card to charge for the shipping). After one year, we may be able to repair your piece provided parts are still available. Fees for labor and parts will apply. Repairs will be returned to you within 3 weeks.

PROCESSING TIMES

QUICK SHIP: We offer a number of our best selling products available for shipment within 2 weeks, making it easy for you to keep items in stock! All requests will be fulfilled provided parts are in stock. You will be notified of any out of stock items. Because of our expedited process, we cannot accommodate any changes to quick ship orders.

REGULAR SHIP: All items outside of our own quick ship program are hand made to order and ship in about 4-6 weeks. Some special orders and custom items will be quoted on a case by case basis.