Please take a few minutes to review the information below so that you are aware of recent policy changes we've made. For your convenience, all revised information has been highlighted in red. Please do not hesitate to let us know if you have any concerns or questions.
General Ordering Policies
Each John Wind design is made to order in our Philadelphia studio. We take pride in producing each piece of jewelry at a high quality. Below you will find our policies that protect the integrity of what we do here.
We now require minimum orders quantities on our products:
Items Priced Under $50: 2 PC
Items Priced Over $50: 1 PC
Special Requests and/or Discontinued Items: 6 PC **Please note that special order items /requests cannot be combined with regular items on orders. Separate shipping charges will apply.
MINIMUM OPENING ORDER:
John Wind Collection: $500
Circa 1985 Collection: $300
A 30% deposit is required on all orders. We accept Visa, Mastercard, Discover, COD or Net 30 Terms (for established accounts with approved credit).
Any check returned by our bank as non-payment is subject to a $40 return check fee.
We do accept wire transfers from your bank for an additional fee of $50.
CHANGES TO YOUR ORDER?
Call us within 2 days and we will edit or cancel your order without penalty. After 2 days, your order is in the process of being made, and we are unable to make changes or cancellations. After the 2 day grace period, cancellations are subject to a 30% restocking fee.
We offer a number of our best selling products available for shipment within 2 weeks, making it easy for you to keep items in stock!
All requests will be fulfilled provided parts are in stock. You will be notified of any out of stock items. Because of our expedited process, we cannot accommodate any changes to quick ship orders.
A 30% deposit will be taken on all quick ship orders, and will ship 2 weeks from the date of receipt of deposit.
If your order is produced and shipment is refused, you will be subject to our restocking fee and responsible for shipping/handling charges incurred.
Update! We will accept your return for current season, in line merchandise less our 30% restocking fee.
You’re satisfaction is important to us! We will repair any item that is still in stock in your store Free of Charge.
We will repair any of your retail customer’s items within one year of purchase, receipt required.
After one year of wear, fees for labor/parts/postage may apply.
If you receive an item from us that is damaged please let us know within 10 days of receiving your order. We will gladly replace or repair the item and send out to you ASAP.
HOW DO I RETURN DAMAGES OR REPAIRS?
Please be sure to call us (800-573-3308) or your local rep for a Return Authorization number. Our typical repair time is 5 business days plus transit.
Send your jewelry directly to our studio:
John Wind Maximal Art Attn: Repairs 200 Racoosin Dr, Ste 111 Aston, PA 19014
WHEN WILL MY ORDER SHIP?
Orders generally take 4—6 weeks from receipt of deposit to be produced.
Quick Ship orders will ship within 2 weeks from receipt of deposit.
DO YOU SHIP INTERNATIONALLY?
Yes, we will ship anywhere you need us to. We will ship your order via UPS unless otherwise requested by the customer. Please note that orders shipped outside the US may be subject to local customs fees or duties. Procedures will vary for incoming packages to different countries. Maximal Art is not responsible for non-paid import taxes nor will we issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes. Delivery time for international orders will vary by country and we cannot guarantee delivery dates on these orders.
WHERE IS MY ORDER SHIPPING FROM?
Our studio is located right outside Philadelphia in Pennsylvania, and all orders are produced and shipped from this location.
WHAT METHOD OF SHIPPING IS USED?
Our orders are shipped through UPS and include insurance and packaging fees. UPS does not ship to a PO Box. Please supply us with a street address.
Expedited shipping is available at an additional cost.